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Build AI AWS Support Companion with Bedrock AgentCore

Jose Soto· July 7, 2026 View original

▶ The 2-minute explainer

Summary

This post guides users in building an AWS Support Companion using Amazon Bedrock AgentCore and Strands Agents. The agent can analyze CloudWatch logs, search AWS documentation, query AWS re:Post, and create support cases via a conversational interface, deployable with a single script and a web frontend.

A new tutorial provides instructions for developing an AI-powered AWS Support Companion, leveraging Amazon Bedrock AgentCore and the Strands Agents orchestration framework. This intelligent agent is designed to interact with various AWS services through the Model Context Protocol (MCP). Its capabilities include analyzing CloudWatch logs for operational insights, searching comprehensive AWS documentation, querying community knowledge from AWS re:Post, and initiating support cases. The entire solution, featuring a conversational interface and an AWS Amplify-built web frontend, can be deployed efficiently using a single CloudFormation script.

Why it matters

This offers a practical example of how to automate and streamline complex IT support tasks using generative AI, significantly improving operational efficiency and response times.

How to implement this in your domain

  1. 1Follow the tutorial to deploy a prototype AWS Support Companion within your organization.
  2. 2Identify specific, repetitive AWS support queries or tasks that could be automated by such an agent.
  3. 3Customize the agent's knowledge base to include internal documentation and best practices.
  4. 4Train internal teams on how to effectively interact with and leverage the AI support companion.
  5. 5Evaluate the agent's performance in reducing support ticket volume and improving resolution times.

Who benefits

IT ServicesCloud ComputingSoftware DevelopmentConsulting

Key takeaways

  • Amazon Bedrock AgentCore can power AI companions for complex IT support.
  • The agent integrates with multiple AWS services for comprehensive assistance.
  • Conversational interfaces can streamline access to technical information and actions.
  • Single-script deployment simplifies the adoption of such AI solutions.

Original post by Jose Soto

"In this post, you build an AWS Support Companion using Amazon Bedrock AgentCore. The agent uses Strands Agents as the orchestration framework and connects to AWS services through the Model Context Protocol (MCP). By the end, you have a working agent that can analyze CloudWatch lo…"

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