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Alpha Bank Expands ElevenLabs Partnership for AI Voice Agent

@ElevenLabs· July 10, 2026 View original

Summary

Alpha Bank is enhancing its customer service by integrating a custom AI voice agent, built with ElevenLabs' ElevenAgents, into its call center, e-banking, and mobile app. The agent will handle common queries in Greek and English and connect customers to advisors when necessary.

Alpha Bank, a prominent Greek financial institution, is deepening its collaboration with ElevenLabs to deploy an advanced AI voice agent across its customer service channels. This new assistant, powered by ElevenAgents, features a unique voice tailored to Alpha Bank's brand identity. Initially, the AI agent will greet customers in both Greek and English within the call center, addressing routine inquiries and seamlessly escalating complex issues to human advisors. The bank plans to extend this personalized voice experience to its e-banking platform and mobile application, aiming for comprehensive integration across all digital customer touchpoints.

Why it matters

This demonstrates how financial institutions are leveraging advanced AI voice technology to improve customer experience, streamline operations, and maintain brand consistency across various service channels.

How to implement this in your domain

  1. 1Evaluate current customer service pain points suitable for AI automation.
  2. 2Partner with an AI voice technology provider like ElevenLabs to develop a custom voice agent.
  3. 3Integrate the AI agent into existing call center, mobile, and web platforms.
  4. 4Train the AI agent on common customer queries and ensure seamless handoff to human agents.
  5. 5Monitor performance and gather feedback to continuously refine the AI's capabilities and voice authenticity.

Who benefits

BFSICustomer ServiceFinTechRetail

Key takeaways

  • AI voice agents are becoming integral to modern customer service strategies.
  • Custom voice branding enhances customer experience and brand identity.
  • Phased rollout across multiple digital channels maximizes AI impact.
  • AI can handle routine queries, freeing human agents for complex issues.

Original post by @ElevenLabs

"Alpha Bank, one of Greece's largest banks, is expanding its partnership with ElevenLabs to bring a custom AI voice agent to customer service. Their assistant is built on ElevenAgents, with a voice authentic to @Alpha_Bank's identity. The same voice is also coming to Alpha Bank's…"

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Alpha Bank Expands ElevenLabs Partnership for AI Voice Agent

Primary sources

Originally posted by @ElevenLabs on X · view source

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